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Your Opinion Matters to Us !

At Swans we sincerely value your opinion. Our primary goal is to ensure you enjoy every aspect of your stay at Swans. Therefore we sincerely appreciate the feedback we receive. We also appreciate your ideas on how we can improve. Please take a few minutes to respond to the questions on this online survey. All comments are reviewed by Swans Management Team.

Simply fill in the blanks, click submit and your comments and feedback will be sent to us for review.

Full Name Company or Organization:
Date of Stay: mm/dd/yy
Room Number:
Why Did You Choose to Stay with us at Swans



I reviewed your Brochure
Recommend by a friend or travel professional
A spontaneous choice when arriving in Victoria!

I was referred by
I saw your advertisement in (magazine, newspaper or other publication)
May we contact you?

May we include you on our email list to let you know about new packages and specials?
If so, please provide your email address:

Full Name:
Mailing Address:
Phone Number:

ALL INFORMATION IS KEPT CONFIDENTIAL AND WE ADHERE TO THE PRIVACY ACT THERFORE YOUR PRIVATE INFORMATION WILL NOT BE PROVIDED TO ANYONE OTHER THAN SWANS MANAGEMENT FOR REVIEW PURPOSES.

Purpose of your Stay in Victoria ?

Business Trip

Pleasure

Your Suite:

 

Excellent Good Average Needs
Improvement
Cleanliness
Décor
Comfort
Security
Amenities
Brew PubFood & Beverage:

 

Excellent Good Average Needs
Improvement
Service Quality
Food Quality
Menu Selection
Décor and Ambiance
Value for Money
Wild Bistro Food & Beverage:

 

Excellent Good Average Needs
Improvement
Service Quality
Food Quality
Menu Selection
Décor and Ambiance
Value for Money
Our Service & Amenities:

 

Excellent Good Average Needs
Improvement

Reservations – Internet

Reservations – Over the telephone

Check-in Process

Check out Process

Parking

Front Desk Services
Housekeeping Service
Your Impressions of our Staff

Is there an employee who you would identify as standing apart for having delivered exemplary service?


If you are unsure of the individuals’ name please identify the department and if possible the approximate time of your interaction with this person (s) so we may be able to pass along your comments to the correct person.

comments here:

  Yes No
Were we make you feel at home?
Were we helpful?

Were we professional?

Were we knowledgeable?
Were we responsive to your needs?

Was there a particular area that you feel needs reviewing?

What did you enjoy most about your stay?

Can we count on the privilege of being your Hotel of choice when staying in Victoria on your next visit?  

Would you recommend Swans to others?

Additional Comments & Suggestions

Please enter into the text box below the letters and / or numbers that appear in the image above. Then click the “Submit” button at the bottom to submit your information. Click on the sound icon to hear the code spoken.

  Speaker

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Swans Suite Hotel - Victoria's Art Hotel
Toll Free 1-800-668-7926    (250) 361-3310
506 Pandora Ave, Victoria, British Columbia Canada V8W 1N6
Email: info@swanshotel.com